ezShip

  1. 1.

    [ezShip] What is ezShip service?

  2. 2.

    [ezShip]What is the ezship forwarding address? How should I fill in the shipping address?

  3. 3.

    [ezShip]Can packages sent from within China to the forwarding warehouse be forwarded in addition to those purchased from shopping websites?

  4. 4.

    [ezShip]What will happen if I forget to fill in the "转xxxx" at the end of the address?

  5. 5.

    [ezShip] Do I need to make a declaration to the warehouse for goods purchased?

  6. 6.

    [ezShip] Can I choose "cash on delivery" or "domestic paid by receiver (运费到付）" for my purchases?

  7. 7.

    [ezShip]Order is not updated after “signed by warehouse”

  8. 8.

    [ezShip]What is the storage period for goods in the warehouse?

  9. 9.

    [ezShip] I want to return a parcel purchased on a shopping website.(From Oversea warehouse)

  10. 10.

    [ezShip] Why was my parcel refused?

  11. 11.

    [ezShip] What happens if the parcel(s) arrives at the ezship warehouse outside of working hours?

  12. 12.

    [ezShip]Why is it necessary to open and confirm the contents of the package?

  13. 13.

    [ezShip]Can you help me refuse a package upon arrival?

  14. 14.

    [ezShip]Can a package be signed for with a name other than the one registered with ezbuy?

  15. 15.

    [ezShip]Can I edit the type of items and declare value information after the parcel(s) has been received in the warehouse? How do I make changes?

  16. 16.

    [ezShip]What if I’m not sure the updated ezShip order belongs to me?

  17. 17.

    [ezShip] Value-added services and charges

  18. 18.

    [ezShip] I want to check the weight (shipping cost) of my parcel.

  19. 19.

    [ezShip]Why does the ezship system split my order into multiple packages when I only placed one order on the shopping website?

  20. 20.

    [ezShip]Why might a parcel(s) be held by local customs?

  21. 21.

    [ezShip]Is insurance available for packages? How is the insurance fee charged?

  22. 22.

    [ezShip] Can I request to consolidate all parcels/ more orders into ONE ezship order?

  23. 23.

    [ezShip] My item was a free gift (replacement item)or I have redeemed it without spending money, what is the correct amount for me to declare?

  24. 24.

    [ezShip] Are there any tips to reduce the shipping fee?

  25. 25.

    [ezShip] Why is my parcel not shipped?

  26. 26.

    [ezShip] What if I received damaged/wrong items or shortage of items for orders?

  27. 27.

    [ezShip] What should I do if my parcel is lost?

  28. 28.

    [ezShip] ezShip Guide

  29. 29.

    [ezShip] What if there is no tracking number from the seller?

  30. 30.

    [ezShip] Liability of Forwarding Service

  31. 31.

    [ezShip]How is the GST fee charged?

  32. 32.

    [ezShip]How can I obtain a GST permit for my parcel?

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