1.

ezShip order is not updated after “signed by warehouse”

2.

What if I’m not sure the updated ezShip order belongs to me?

3.

Why [Order with the same tracking number cannot be submitted twice]?

4.

Why is my ezShip order chargeable weight higher than expected?

5.

ezShip order declared value and GST calculation

6.

List of Prohibited Items/ Sensitive Items.

7.

Free storage period in overseas warehouses.

8.

What if my parcel(s) do not arrive after ETA?

9.

How can I rearrange delivery for parcel(s) not picked up at the neighborhood/MRT station?

10.

What should I do if the parcel(s) is marked as delivered, but I haven't picked it up?

11.

Why is my i-banking/ ATM transfer not reflected in my ezbuy account?